Last year was unprecedented for all types of businesses. A dramatic shift in consumer shopping behaviour across all industries meant that companies had to react quickly and digitize to keep revenue flowing. It prompted the abandonment of cash and cheque payments and the adoption of at-scale digital payment methods. …

The circumstances of today are forcing more organizations to accelerate their digital transformation and innovation initiatives. The difference between surviving and thriving lies in the ability to adapt to the new reality and catch up with customer preferences. Frightened organizations focusing only on the status quo will perish in the…

Much like any other large endeavour, the success of digital transformations largely depends on a leader’s ability to motivate and rally the organization behind the idea to drive change. — A leader’s role is to use their emotional intelligence to understand stakeholders’ emotions and use it to help overcome the natural resistance to change. Large transformation programs have a staggering 70% failure rate according to available research. In the case of digital transformations, this track record is even worse. The reason why many initiatives fail is not because of the technology, but rather, because of a lack of motivation and understanding on the part…

We started 2020 feeling good about the growing global economy and our outlook. But life is full of surprises. We found ourselves in a centrifuge that accelerated from one week to the next and subjected every part of our businesses to extreme G forces. Organizations around the world had to…

According to the latest report from the World Bank, 1.7 billion population stands unbanked. Without access to formal financial services, these individuals cannot avail of social protection, save money and benefit from global asset inflation phenomenon that makes rich even more reacher leaving the poor behind. As a result, they…

We are living in a world where seven out of the ten largest global corporations by market capitalization are in the platform and ecosystem business. Today we hear more and more about developing platforms and ecosystems starting from professional publications, boardroom discussions to start-up pitches. …

It isn’t just challenger, neo banks and other FinTechs wanting a slice of that financial services pie. The list is of brands is long, FB with Libra, Google with GooglePay and checking accounts, WeChat, Shopify, Uber, Grab etc. …

The Covid-19 outbreak has exposed flaws in our fundamental processes and systems. Many governments and businesses have been caught unprepared for a pandemic of this magnitude. Workers, especially blue-collar and whitecollar at the bottom rung of the corporate ladder, are struggling to make ends meet amidst furloughs and layoffs. A…

Payments have been the backbone of business and commerce since the very beginning of the trade. Today, we have the privilege of watching the fourth industrial revolution happen right in front of our eyes, with various industries leveraging technology advancements to redefine what is possible and to catch up with…